Since messages do not pass through our servers, the Skred application must be open or active in the background when you receive a message. You must ensure that the application is not prevented from working in the background on your mobile when one of your contacts requests you.
On Android:
- Make sure background refresh is enabled for Skred, via Settings > General > Background Refresh > Skred.
- Check that Skred is authorized to receive notifications :
- Go to “Settings > Applications > Skred > Permissions > Enable all notifications and background execution permissions.
- Check that the application is allowed to use data mobile while in background.
- Go to “Settings > Applications > Skred > Data usage”
- If you have a power saving mode, make sure that it does not disable Skred when this mode is active.
- In “Settings > Battery”, check that Skred has not been added to a list of “Application in standby” / “Application in deep standby”.
On iOS:
- Check that Skred is authorized to receive notifications.
- Go to “Settings > Apps > Skred > Notifications”
- Make sure background refresh is enabled for Skred
- Via “Settings > Apps > Skred > Mobile data”
